REQUIREMENTS & QUALIFICATIONS

• Master’s degree or higher in Business Administration, Real Estate, Economics, Research or Urban Planning.
• Understanding and experience of delivering professional mall services to tenants and customers including property management, events, and general advice.
• Good knowledge of retail and mall management, stock and inventory process, financial analyses and event management.
• Proficiency in English and Khmer, third language is a plus.
• Experiencing in retail and mall industry 3 – 5 years
• Understanding of Cambodian Real Estate, the local market and geographical and economic context important
• Able to demonstrate ability to deliver high quality results and team leadership skills

ESSENTIAL DUTIES & RESPONSIBILITIES

• Report Directly to Mall Management & CBRE Associate Director – Property Management
• Direct Reports – Assistant Centre Manager, Finance, Facilities Manager, Marketing Assistants
• Ensure first class service to customers / occupiers
• Oversee full operations of the Mall
• Oversee and support Events and Marketing activities throughout the year, including preparing regular marketing plans and negotiating casual leasing and events contracts.
• Prepares ½ year and annual reports
• Manage Service Charge and Cash Flow projections, budgets and expenditure
• Responsible for the net operating income
• Identifying and realizing income generating and cost reducing strategies
• Analyzing reports and developing strategies to achieve goals.
• Working with Property, Leasing, Construction Management, Legal and Accounting, and other team members to optimize property performance.
• Market evaluations and analysis of market factors
• Oversee capital improvement projects
• Is responsible for launching and continuous implementation of the shopping mall, mall events plan and budget.
• Co-ordinate newsletters and look for methods to improve communication via other mediums – live or social media
• Develop understand and communicate relevant retail trends to retailers – areas to include sales and footfall forecasting & reporting and general issue’s
• Provide communication solutions for all events and guest service promotions which includes managing the internal guest literature package, which includes up-dating mall guides, directory boards and general guest services literature